Grievance Redressal

Grievance Redressal Policy – ApnaTube

ApnaTube, operated by MJ EMPIRE GLOBAL PRIVATE LIMITED, is committed to resolving user concerns in a fair, transparent, and timely manner. This Grievance Redressal Policy explains how users can raise complaints and how those complaints are handled.

1. Purpose

The purpose of this policy is to provide a simple and effective mechanism for users to report issues, violations, or disputes related to content, accounts, payments, privacy, or platform services.

2. Who Can File a Grievance

Any registered user, creator, advertiser, or person affected by content or activity on ApnaTube may submit a grievance.

3. Types of Issues Covered

You may raise grievances related to:

• Copyright or intellectual property issues
• Account suspension or termination
• Monetization, earnings, or payout problems
• Privacy or data protection concerns
• Abusive, misleading, or policy-violating content
• Fraud, impersonation, or misuse of the platform

4. How to Submit a Grievance

To submit a grievance, please email us with complete details at:

grievance@apnatube.in

Your email should include:

• Your full name
• Registered email ID
• Description of the issue
• Supporting evidence (screenshots, links, etc.)

5. Grievance Officer

The Grievance Officer appointed under this policy is responsible for addressing complaints in accordance with applicable Indian laws.

Company: MJ EMPIRE GLOBAL PRIVATE LIMITED
Location: Rawatsar, District Hanumangarh, Rajasthan, India
Email: grievance@apnatube.in

6. Resolution Timeline

All valid grievances will be acknowledged within 48 hours and resolved within 15 working days, depending on the nature of the complaint.

7. False or Misleading Complaints

ApnaTube reserves the right to take action against users who submit false, abusive, or misleading grievances.

8. Policy Updates

This Grievance Redressal Policy may be updated from time to time. Continued use of ApnaTube means acceptance of the latest version.